Best Marketing Services LLC
Effective Date: September 7, 2026
This Refund & Cancellation Policy (“Refund Policy”) applies to services purchased from Best Marketing Services LLC (“Company,” “Best Marketing Services,” “we,” “us,” or “our”).
By purchasing our services, submitting payment, or authorizing us to begin work, the Client acknowledges and agrees to this Refund Policy.
This Refund Policy should be read together with our Terms & Conditions and any applicable proposal, invoice, service description, order form, or separate written agreement.
1. GENERAL REFUND POLICY
Best Marketing Services LLC provides professional, labor-based digital marketing, advertising, website development, SEO, consulting, and related services.
Payments compensate the Company for professional time, labor, strategy, setup, management, development, optimization, and other work performed.
Because resources may be allocated and work may begin shortly after payment, payments are not automatically refundable once services have commenced.
Refund eligibility depends on the circumstances described below and any separate written agreement applicable to the Client.
2. WHEN SERVICES ARE CONSIDERED TO HAVE STARTED
For purposes of this Refund Policy, services are considered to have started when Best Marketing Services LLC begins substantive work related to the purchased service.
This may include, without limitation:
• Account review or audit
• Research or strategy development
• Campaign planning or preparation
• Keyword or audience research
• Advertising account setup
• Campaign creation
• Tracking or analytics configuration
• Creative or content preparation
• Website or landing page development
• SEO research, analysis, or implementation
• CRM or automation setup
• Technical configuration
• Project planning or assignment of work to team members
• Optimization or management of an existing account
• Preparation of reports, recommendations, or deliverables
• Other substantive work reasonably related to the purchased service
Services may therefore be considered started even if a campaign, advertisement, website, landing page, or other final deliverable has not yet been publicly launched.
3. CANCELLATION BEFORE WORK BEGINS
If the Client requests cancellation before substantive work has begun, the Client may request a full refund of the applicable service fee.
If work has already begun, the payment may be partially or fully non-refundable depending on the amount of work already performed and resources committed to the project.
Any approved refund may be reduced by amounts reasonably attributable to work already performed or non-refundable third-party costs incurred specifically for the Client.
4. RECURRING MONTHLY SERVICES
Certain services, including advertising management, SEO, social media management, CRM management, consulting, and other ongoing services, may be billed on a recurring basis.
Unless otherwise agreed in writing, recurring payments cover the applicable service period beginning on or around the applicable billing date.
The Client may cancel recurring services by contacting Best Marketing Services LLC through an established communication channel.
Cancellation stops future recurring billing after the cancellation becomes effective.
Cancellation does not automatically create a right to a refund for a billing period that has already begun.
If substantive work has already been performed during the current service period, the applicable payment may be non-refundable or only partially refundable based on the work already performed.
Cancellation of a recurring service does not retroactively cancel services previously authorized, performed, or billed.
5. ADVERTISING MANAGEMENT SERVICES
Fees paid to Best Marketing Services LLC for Google Ads, Meta Ads, or other advertising management compensate the Company for professional services such as account review, research, strategy, campaign creation, setup, monitoring, optimization, reporting, and management.
Advertising management fees are separate from advertising spend paid to Google, Meta, or other advertising platforms.
Once advertising management work for a service period has begun, the management fee for work already performed is generally non-refundable.
A Client's dissatisfaction with advertising performance, cost per lead, lead quality, sales volume, return on advertising spend, or other campaign results does not by itself create a right to a refund, because marketing outcomes depend on numerous factors outside the Company's control.
This provision does not apply where Best Marketing Services LLC has expressly provided a separate written performance or refund guarantee.
6. SEO SERVICES
SEO fees compensate Best Marketing Services LLC for work performed, including research, analysis, optimization, content-related work, technical work, backlink-related work where applicable, reporting, and other SEO activities.
Search engine rankings, organic traffic, leads, and sales cannot be guaranteed unless a specific written guarantee has been expressly provided.
Once substantive SEO work for a service period has begun, fees attributable to work already performed are generally non-refundable.
7. WEBSITE, LANDING PAGE, DESIGN, AND PROJECT-BASED SERVICES
For websites, landing pages, design work, creative production, technical implementation, CRM setup, automation, and other project-based services, payments compensate the Company for work performed throughout the project.
If the Client cancels before substantive work begins, the Client may request a refund.
If the Client cancels after work has begun, Best Marketing Services LLC may retain the portion of the payment reasonably attributable to work already performed.
Once a project has been substantially completed or the agreed deliverable has been provided, the applicable service fee is generally non-refundable.
Requests for revisions, changes in preference, or dissatisfaction with subjective design choices do not automatically create a right to a refund where the Company has performed the agreed scope and remains willing to make reasonable revisions within that scope.
8. CLIENT DELAYS, INACTIVITY, AND FAILURE TO PROVIDE ACCESS
The Client is responsible for providing information, materials, credentials, approvals, feedback, and access reasonably required to perform the purchased services.
A delay caused by the Client does not constitute non-performance by Best Marketing Services LLC.
If work cannot proceed because the Client fails to provide required information, access, approvals, or responses, amounts attributable to work already performed or resources already committed are not automatically refundable.
Client inactivity, failure to respond, or failure to use completed or available services does not by itself create a right to a refund.
9. THIRD-PARTY FEES AND ADVERTISING SPEND
Unless expressly stated otherwise, payments made directly to third parties are not controlled by Best Marketing Services LLC.
This may include:
• Google Ads spend
• Meta Ads spend
• Other advertising-platform spend
• Domain registration
• Hosting
• Software subscriptions
• Third-party applications
• Platform fees
• Payment processing fees
• Other external services
Refunds of third-party charges are subject to the policies of the applicable third-party provider.
Best Marketing Services LLC cannot guarantee or issue refunds for funds paid directly to third parties unless the Company actually received and controls those funds.
10. PERFORMANCE AND RESULTS
Best Marketing Services LLC provides professional services and does not sell guaranteed business outcomes unless a specific guarantee is expressly provided in writing.
Marketing results may be affected by factors including competition, market demand, advertising platforms, algorithms, budgets, offers, pricing, websites, sales processes, seasonality, geographic markets, customer behavior, and other circumstances outside the Company's control.
Failure to achieve a particular number of leads, sales, appointments, rankings, clicks, impressions, revenue, or return on investment does not by itself constitute non-delivery of services or create an automatic right to a refund.
11. REFUND REQUESTS
Clients who believe they are entitled to a refund should contact Best Marketing Services LLC promptly after becoming aware of the issue.
Refund requests should include:
• Client or business name
• Email address associated with the purchase
• Transaction date and amount
• Service purchased
• Reason for the refund request
We will review the request together with payment records, communications, project activity, work performed, deliverables, and other relevant information.
Where a refund is appropriate, Best Marketing Services LLC may issue a full refund, partial refund, account credit, or another mutually agreed resolution depending on the circumstances.
12. BILLING ERRORS AND UNRECOGNIZED TRANSACTIONS
If the Client believes a charge was made in error, does not recognize a transaction, believes a duplicate payment occurred, or has another billing concern, the Client should contact Best Marketing Services LLC promptly so that the matter can be investigated.
We will make reasonable efforts to identify the transaction and resolve legitimate billing issues.
Nothing in this Refund Policy prevents a Client from exercising rights available under applicable law or payment-network rules.
Best Marketing Services LLC reserves the right to provide transaction records, communications, service records, account activity, authorization records, and other relevant evidence to payment processors, banks, card networks, fraud-prevention providers, or dispute-resolution providers when reasonably necessary to investigate or respond to a payment dispute.
13. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS
If a payment method was genuinely used without authorization, the cardholder should promptly contact the applicable financial institution and Best Marketing Services LLC.
Best Marketing Services LLC takes unauthorized transactions seriously and may cooperate with payment processors, financial institutions, card networks, and fraud-prevention providers in investigating such claims.
Where a transaction was authorized by the Client or an authorized representative and services were subsequently requested, accessed, used, or performed, the Company may provide relevant records demonstrating authorization and service delivery in response to a payment dispute.
14. APPROVED REFUNDS
Approved refunds will generally be issued to the original payment method where reasonably possible.
The time required for a refund to appear on the Client's account is controlled by payment processors, card networks, and financial institutions and may vary.
Issuing a refund does not require Best Marketing Services LLC to refund unrelated transactions or prior service periods unless separately determined to be refundable.
15. EXCEPTIONS AND SEPARATE AGREEMENTS
A proposal, service agreement, written guarantee, promotional offer, or other written agreement may contain refund terms that differ from this general Refund Policy.
Where a separate written agreement expressly establishes different refund terms for a particular service or transaction, those specific terms will control with respect to that service or transaction.
16. NON-WAIVABLE RIGHTS
Nothing in this Refund Policy is intended to waive or limit any rights or remedies that cannot lawfully be waived under applicable law.
If any provision of this Refund Policy conflicts with mandatory applicable law, the applicable law will control only to the extent of that conflict.
17. CHANGES TO THIS POLICY
Best Marketing Services LLC may update this Refund Policy from time to time.
Updates apply prospectively from the effective date shown on the published policy and do not retroactively change the refund terms applicable to a completed transaction unless agreed by the Client or otherwise permitted by law.
18. CONTACT INFORMATION
For refund, cancellation, or billing questions, contact:
Best Marketing Services LLC
1001 Bishop St. STE 2685A
Honolulu, Hawaii, United States
Email: [email protected]
Phone: +1 (808) 479-9339
Website: best-marketing-services.com